Updated February 3, 2015

Pro-Active IT™, along with its subsidiaries or affiliated companies (“Pro-Active IT™” or “we”), is committed to safeguarding your privacy. This Privacy Policy describes Pro-Active IT’s policies and procedures on the collection, use and disclosure of the personal information collected through Pro-Active IT websites, which includes www.pro-activeit.com and any other sites or applications owned or operated by Pro-Active IT (hereinafter referred to collectively as the “Pro-Active IT Websites”).

Collection and Use

Pro-Active IT Websites may collect the following information from you:

  • Contact Information such as name, phone number, email address, mailing address
  • Financial and Billing Information such as credit card number, billing address and bank account number
  • Unique Identifiers such as user name, account number, password
  • Device and mobile device information such as device type, mobile device id (including unique device identifier), and mobile service carrier
  • Preferences Information you provide such as product or content interests, or communication or marketing preferences
  • Usage activity about how you interact with us such as purchase history, what content you viewed, and which areas of our site you visited.
  • Demographic information such as interests, and zip code

As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or page views. We use this information, which does not usually identify individual users, to analyze trends, to administer the Pro-Active IT Websites, to track users’ movements around the Pro-Active IT Websites and to gather demographic information about website users as a whole.

We may use information to:

  • Improve our websites, applications and marketing efforts
  • Conduct research and analysis
  • Respond to your questions and concerns
  • Display content based upon your interests or location
  • Send product or service information
  • Send you newsletters
  • Send you marketing communications

Sharing your Information

We may disclose your personal information

  • as required by law, such as to comply with a subpoena, or similar legal process.
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate or prevent fraud, or respond to a government request.
  • if Pro-Active IT is involved in a business transition, such as a merger, acquisition, or sale of all or a portion of its assets, your personal information will likely be among the business assets transferred.
  • to facilitate payment for your subscription to a Pro-Active IT product or service.
  • to any other third party with your prior consent to do so.

We may provide your personal information to companies that provide services to help us with our business activities such as fulfilling your order, offering customer service or supporting payment related activities.

Some services and features on Pro-Active IT Websites may access third party databases, services and/or functionality provided or supported by third parties. We may share your personal information with such third parties in order to provide you the services and features. Third party collection and use of your personal information is governed by the applicable third party privacy statement.

Pro-Active IT Websites may include links to a third party websites whose privacy practices may differ from those of Pro-Active IT. If you submit personal information to any of those third party websites your information is subject to their privacy statements. We encourage you to carefully read the privacy statement of each website you share personal information with.

Web Beacons

A web beacon is an electronic image placed on a web page that can serve many of the same purposes that cookies serve, For example, recording the pages you visit on our site. We or third parties may use Web beacons to track the traffic patterns of users from one page to another. We or a third party service provider may use web beacons in some of our emails to let us know which emails have been opened by recipients or track click-through rates. This allows us to gauge the effectiveness of our communications to customers and our marketing campaigns.

Widgets

Pro-Active IT Websites may include widgets, which are interactive mini-programs that may run on our site and are designed to provide single-purpose services (e.g. displaying the latest news, etc). Widgets are hosted by a third party. Personal information, such as your email address, may be collected through the widget. Cookies may also be set by the Widget to enable certain features of the Widget to function properly. The information collected by this widget is subject to the widget’s privacy policy. Pro-Active IT is not responsible for personal information you choose to provide through the widget.

Tracking and Ads

We may partner with a third party ad network to manage our advertising on other websites. Our ad network partner may use technologies to collect non-personally identifiable information about your activities on Pro-Active IT Websites and other applications to provide you targeted advertising based upon your interests.

Cookies and other technologies

As is standard practice on many corporate websites, Pro-Active IT Websites use “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also may use cookies and other technologies to make sure that our online advertising is bringing website users to our products and services. We may use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our website user communications. And we may use cookies to customize your experience and provide greater convenience each time you interact with us.

If you prefer not to enable cookies certain features of the Pro-Active IT Websites may not be available once cookies are disabled.

In some of our email messages, we may use a “click-through URL” linked to content on Pro-Active IT Websites. When website users click one of these URLs, they pass through our web server before arriving at the destination web page. We may track this click-through data to help us determine interest in particular topics and measure the effectiveness of our communications. In addition, we may use pixel tags — tiny graphic images — to tell us what parts of Pro-Active IT Websites users have visited or to measure the effectiveness of searches website users perform on our site. Pixel tags also enable us to send email messages in a format website users can read, and they tell us whether emails have been opened to ensure that we are sending messages that are of interest to Pro-Active IT Website users.

Security

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Children’s Privacy

The Pro-Active IT Websites are not directed at or intended for use by children under the age of thirteen. Pro-Active IT does not knowingly collect or solicit any information from anyone under the age of thirteen or knowingly allow such persons to use or subscribe to any of the Pro-Active IT Websites. In the event that we learn that we have collected personal information from a child under the age of thirteen without parental consent, we will delete that information as soon as possible. If you believe that we might have any information from or about a child under thirteen please contact us.

Other Information

Pro-Active IT Websites may offer publicly accessible areas such as blogs and community forums that allow users to submit comments and other information. You should be aware that any information you provide in these areas, and any reviews you provide of the Pro-Active Managed IT Websites or services in these or any third party forums, may be read, collected, and used by others who access them. Pro-Active IT is not responsible for any personally identifiable information you choose to submit in these forums. To request removal of your personal information from any Pro-Active IT blog or community forum, contact us. In some cases we may not be able to remove your personal information, and we will let you know if we are unable to do so.

Your California Privacy Rights

California Civil Code Section 1798.83 permits our customers who are California residents to request and obtain from us once a year, free of charge, information about the personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request to Pro-Active IT in writing to the address below.

Notification of Privacy Statement Changes

We may update this privacy statement to reflect changes to our information practices. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact

You may contact us about this privacy statement by writing us at the address below:

Pro-Active IT
3140 Neil Armstrong Boulevard
St. Paul, MN 55121